The Information We Collect
We may collect and store your name, email address, mailing address, phone number, and other personally-identifying information. The user information we collect is categorized as follows:
- Application Information — information that you provide to us through the Services and through other means. Examples include your email address, mailing address, including zip code, and phone number.
- Transaction and Experience Information — information about your transactions with us, as well as information about our communications with you. Examples include your account history, requests for information, and our responses.
We may also share the information we collect about you with third parties who have contracted with us for one of our online application products and through whom your may have accessed certain Services.
We may ask you for personally-identifying information at other times, such as when you communicate with us.
In addition, we automatically gather general statistical information about the Services and visitors, such as IP addresses, browsers, pages viewed, number of visitors, etc., but in doing so we do not reference you by individual name, email address, home address, or telephone number. We use this data in the aggregate to determine how much our users use parts of the Services so we can improve the Services. We may provide this statistical information to third parties, but when we do so we do not provide personally-identifying information without your permission.
We may use cookies, web beacons, tracking pixels, and other tracking technologies to store and sometimes track information about you and your use of the Services. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive or your mobile device. A web beacon is a transparent graphic image placed on the Services to monitor the behavior of a visitor to the Services. A tracking pixel is a 1×1-pixel graphic used for tracking user behavior, site conversions, web traffic, and other metrics at a site’s server level. When you access the Services, your personal information is not collected through the use of tracking technology.
Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it and to help customize the Services and improve your experience. We may also use cookies, beacons, tracking pixels, and other tracking technologies to gather statistical information about usage by registered or unregistered users, and to research visiting patterns.
Preferences and options configurations in your browser determine if and how a cookie, beacon, or tracking pixel will be accepted. Most browsers are set to accept cookies by default. You can change those configurations on your computer or mobile device if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is sent, or you can reject all cookies. If cookies are disabled, you may be required to re-enter your information more often and certain features of the Services may be unavailable. You may not decline web beacons or tracking pixels. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies and make web beacons and tracking pixels ineffective on an individual basis. You should be aware that getting a new computer or mobile device, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
In addition, if any third parties are linked to the Services, they may use their own cookies, beacons, tracking pixels, and other tracking technologies and may collect personally-identifying information, including credit card information, in connection with your use of their websites. The privacy policy of such third parties may differ from ours. We encourage you to read the third party’s privacy policy before responding to the offer to determine how the personally-identifying information is used by that third party.
The Services do not engage in the collection of personally-identifying information from users across third-party websites or third-party online services or applications, except as specified by you when you elect to register and login to or otherwise access the Services via certain third-party sites or applications, such as, for example, Google+, Facebook, Twitter, Instagram, or LinkedIn. Any interaction with a third-party site or application typically allows the third party to collect some information about you (whether through cookies, registration information or otherwise). These third parties may even track you when you do not interact with the application. If you have engaged any of these third-party service providers, their respective privacy policies will govern their tracking and collection of information. Aside from the foregoing, we do not knowingly enable other parties to collect personally-identifying information about our users’ activities over time and across different sites, applications, or services.
If your browser or similar mechanism gives the Services a “do not track” signal, the Services will make commercially reasonable attempts to honor your settings (although we still may deliver and use cookies and other tracking technologies for non-marketing purposes). However, we do not make any promises or guarantees about the effects of any “do not track” choice that you may make because: (a) such nuanced treatment is not necessarily available or effective for all browsers, mechanisms, or tracking technologies, and our commercially reasonable attempts to honor your settings might not be effective to preclude tracking or behavioral advertising at all or over any particular period of time; (b) third parties may not honor your settings or our policies and may use cookies or other tracking technologies for behavioral advertising despite our commercially reasonable attempts to prevent them from doing so; and (c) tracking technologies, browsers, and access devices may change from time to time and our commercially reasonable attempts might not be effective for each technology or across all platforms.
The Way We Use Information
We use your personally-identifying information to improve our marketing and promotional efforts, to statistically analyze Services usage, and to improve and customize the Services’ content, layout, and functionality. We use your IP address to help diagnose problems with our server, to manage the Services, and to enhance the Services based on the usage pattern data we receive. We do not sell or rent personally-identifying information collected during your use of the Services.
We may use your email address, your mailing address, and phone number to contact you regarding administrative notices and communications relevant to your use of the Services. We may also use or disclose information to: (a) resolve disputes; (b), investigate problems; (c) enforce any agreements related to use of the Services; (d) protect our operations or those of any of our affiliates; (e) protect our rights, privacy, safety, or property, and that of our affiliates, you, or others; and (f) allow us to pursue available remedies or limit the damages that we may sustain. At times, we may review the status or activity of multiple users to do so. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain the Services. In addition, as our business changes, we may buy or sell various assets. In the event all or a portion of assets owned or controlled by us or our affiliated entity are sold, assigned, transferred or acquired by another company, the information from and about the users of the applicable Services.
Third-Party Websites
The Services may contain links to third-party websites and applications of interest that are not affiliated with us. Once you have used these links to leave the Services, any information you provide to these third parties is not covered by this Privacy Policy, and we do not control the safety and privacy of your information on these third-party websites. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Services.
Security
We and/or our third-party service providers employ reasonable and current security methods designed to prevent unauthorized access, maintain data accuracy, and ensure correct use of information.
To use some of the Services, you may be required to set up a password-protected account or profile on the Services. We recommend that you do not divulge your password to anyone. It is your responsibility to keep your password protected. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. Remember to sign out of your account, close your browser window, and delete your temporary Internet files when you have finished your session. This helps ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it.
Whenever you voluntarily disclose personal information online — for example, on message boards or blogs, through email, or in chat areas — that information can be collected and used by others.
No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
International Users
We maintain information in the United States of America and in accordance with the laws of the United States of America, which may not provide the same level of protection as the laws in other jurisdictions. The Services are not intended for use outside the United States of America. If you reside outside the United States of America, you should not use the Services and should not provide us with any personally-identifying information.
California Residents – Your California Privacy Rights
California Civil Code Section 1798.83 permits California residents to request from us certain information regarding the disclosure of certain categories of personal information to third parties for their direct marketing purposes within the immediately preceding calendar year. A company may also comply with the law by disclosing in its privacy notice that it provides consumers choice (opt-out or opt-in) regarding sharing personal information with third parties for those third parties’ direct marketing purposes (as we do), and information on how to exercise that choice.
If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request to us via the email address or the mailing address set forth in Section 8 below. You must put the statement “Your California Privacy Rights” in the subject field of your email or include it in your writing if you choose to write to us at the designated mailing address. You must include your name, street address, city, state, and zip code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
If you are a California resident under the age of 18, and a registered user of the Services, California Business and Professions Code Section 22581 permits you to request and obtain removal of content that you have publicly posted. To make such a request, please send an email with a detailed description of the specific content to us via the email address set forth in Section 9 below. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information that you have posted and there may be circumstances in which the law does not require or allow removal even if requested.
To the extent the California Consumer Privacy Act of 2018 (California Civil Code Section 1798.100) is applicable to our collection of information that identifies or relates to you or your household, you may have a number of important rights free of charge. In summary, those rights include: (a) the right to know the categories of personal information to be collected and the purposes for which the information will be used (see Sections 2 and 3 above); (b) the right to know the categories of personal information that were actually collected in the preceding 12 months and sold or disclosed for business purposes in the preceding 12 months (see Sections 2 and 3 above); (c) the right to require us to respond to verifiable requests with disclosures about our collection, sale, or disclosure of your personal information (such requests may be made by contacting us as described in Section 9 below); (d) the right to access a copy of the specific pieces of personal information that we have collected about you (see Section 9 below); (e) the right to request that we delete, and request any third-party service providers to delete, any personal information collected about you (see Section 9 below); and (f) the right to opt out of the sale of your personal information to third parties (Note, we do not sell or rent personally-identifying information to third parties).
How You Can Update, Correct, or Delete Your Information
You may access the information that we collect online and maintain through normal updating methods. To access, update, correct, or request deletion of this information, you may contact us by email at webmaster@redhawk-tech.com, by our website at www.redhawk-tech.com (using the Contact Form), by fax at (859) 908-2615, by phone at (859) 360-5583, or by mail at One Moock Road, Building A, Suite 202, Wilder, KY 41071. Your account can be deleted or deactivated, but doing so will result in your not being able to access certain Services. During the normal course of doing business, we will continue to share your information among our business units, our affiliates, and unaffiliated third parties as necessary in order to service your accounts.
Children Under 13
We do not intentionally collect information from individuals under the age of 13. The Services are not directed to individuals under the age of 13 and we request that these individuals not provide personal information through the Services. If a minor child has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information.
Changes to Our Policy
We reserve the right to change, add, modify, or remove portions of our Privacy Policy at any time. Any changes to our Privacy Policy will be communicated through the Services and will become effective immediately as of the last updated date set forth above. Please continue to check our Privacy Policy from time to time to learn about any changes to our privacy practices. Information collected before changes are made will be secured according to the previous Privacy Policy.
Your Consent
By using the Services, you consent to the collection and use of this information in the manner described in this Privacy Policy.